![]() |
| Two men and the Ocean, Ralph Steiner (1921) |
Please do not forget to cite the Blog when you reproduce the material published here.
A Blog for medical students, clinicians, researchers and all affiliated scientists in the Head and Neck region.
![]() |
| Two men and the Ocean, Ralph Steiner (1921) |
Theda Kontis, MD
Aesthetic Center at Woodholme
Associate Professor, Department of Otolaryngology-
Head and Neck Surgery,
The Johns Hopkins University
President, American Board of Facial Plastic and
Reconstructive Surgery
Former President, American Academy of Facial Plastic
and Reconstructive Surgery
JT: Dr Kontis, I'll start with my first question. I
want to know what you love most about facial plastics. And what you dislike
about it, if you can pick a thing or two.
TK: Excellent. I think about this every day. I love
facial plastics because I can help someone feel better about themselves. And… it
is such a gift to be able to give that to someone. People come in upset about
something in their appearance, and I know if I can fix it or not. And when I
can fix it, and I see their response, to me, that's just the best gift. And
it's something as little as doing injectables on someone, and you hand them the
mirror, and they say, wow! That looks great! And they look 10 years younger! Of
course, with neurotoxins, it takes longer, but fillers is right away.
My routine is that at about 6-8 weeks after cosmetic
surgery I print up before and after pictures for the patients. Mostly they can
see the changes because some people can't, but also so they can show their
friends and maybe get me some new patients.
JT: So you actually give them the pre- and post-ops?
TK: Yes. Yes. I print up their pre- and post. and I
give it to them in a big envelope, on photographic paper, with a letter
thanking them for trusting me with their surgery, asking them to post a review
if they're so inclined. And a lot of them will actually take pictures of the
pictures I gave them and post them.
JT: That’s amazing.
TK: Sitting with someone after you've operated on them
and fixed whatever they were unhappy with, is so gratifying! When I was a
little Greek girl, I had a big nose. And was very self-conscious about it. So
when I was 14, I had a rhinoplasty and it changed my life. I mean, it changed
my whole psyche because I thought that I was deformed. I was teased about it,
and, you know, I look at pictures now, it really wasn't that bad! But to me, I
thought I was a rhinoceros- I just thought it was terrible. So, I guess I kind
of relive that when I look at before and after pictures with my patients and
it's just very gratifying. It's so fun to be able to help someone like that.
When you take pictures of people pre-op, they are so
uncomfortable having their pictures taken. And you can tell, you can just tell
the way that they sit on the chair. They won't look where you want them to
look. It's just awful. It's a terrible experience with the pre-ops. With the
post-op pictures, they ask me: “when are we doing the post-op pictures? Are we
doing them today?” with a big smile on their face. Sometimes they'll wear
makeup or have a new haircut or something because they kind of want to show off
that they feel better about themselves. And you can see it in the before and
after pictures, you can just see it in their expressions, that they just feel
better about themselves.
So that's why I love it. I haven't hated it until
recently: Social media and the expectations of patients has made facial
plastics almost unbearable. Patients expect perfection. If they're not happy,
they will threaten you with bad reviews. I just had 1 patient come in a couple
days ago with an AI generated picture of herself. And she said, AI says you can
do this with fillers and neurotoxins. It was totally impossible. So I refused
to treat her because she would not be happy. She had facial asymmetries that
were skeletal, and AI fixed that perfectly. I can't fix it. So the expectations
of patients today are sometimes unattainable. They see perfect before and after
pictures online. Who knows if they're perfect or if they've been manipulated.
It's very frustrating. It's very scary. It makes me glad that I'm near the end
of my career because I expect it to get worse and I don't know if I would be
able to handle it.
JT: Both are very interesting perspectives for me.
First of all, the fact that you said that you experienced this yourself
probably helps you understand and appreciate what you're hearing, especially if
it's not in line with what you are seeing. Like you said, you think that it
wasn't as bad as you felt at the time, but you can probably relate to other
people describing it as such, their own facial appearance. And then the AI, the
AI thing, I never thought about that, that how much it contributes to
unrealistic expectations. I would assume.
TK: Yes.
JT: Photoshop does, like someone publishes their
results in their Photoshop, and other people see and have unrealistic
expectations, but never thought about AI, but that's such a great point.
TK: It just happened, last week. It's the first time,
but it's going to be worse.
JT: Yeah, yeah, I'm sure, I'm sure it will.
TK: You know, when I talk to a rhinoplasty patient, I
tell them that I had my nose done, and I tell them, I can tell you 5 things
that are wrong with my nose. But I don't care. Because it's so much better than
it was. It's not perfect, but I don't focus on it anymore. And you know
sometimes you'll find patients who have good expectations for what we can do
surgically. But my point is that we're generating potential patients who don't
have the right expectations.
JT: My next question is moving in a completely
different direction. Recently, a friend of mine was taking the board, so I
learned that you're the president of the board, amongst other things that
you've done, and my attendings informed me that you are, I believe, the second
female president of the American Academy? Yes. And I understand you have an
amazing multifaceted career, training residents, training fellows, running a
successful practice is my understanding, several leadership positions. Which
role, and I'm sure that I'm not capturing all of them, all of your professional
roles, but still, which one would you say that has taught you the most?
TK:
Being a mother? I'm sort of joking and sort of not joking.
JT: I believe that.
TK: It's certainly given me the most joy in my life.
You know, of all the physical accomplishments you can do in the world, having a
child is probably the best. But to truly answer your question, every leadership
role is fun. Nothing that I've done has been a chore. And, and I think that's
why I have never had burnout because I really do find the joy in being a
leader. Leadership involves mentoring people, making the organization move
ahead, being a visionary. And that's really fun. So, you know, in the Academy,
you're only a president for a year, and it doesn't give you much time to get
things done, but I did a few things that may stick for a while. So you get
satisfaction out of doing things to help move the organization along. Same with
the board. I've initiated a few things that are just fun. But I think I've
learned the most running my own business. I secretly wish I had an MBA. At this
point, it wouldn't help me very much in my life to have an MBA, because I've
had on the job training really, but the Maryland Medical Society set up an
MBA-like course for physicians years ago. I was probably less than 10 years in
practice. And I was so excited about this program. It was a nighttime course,
once or twice a week. And I signed up immediately, because I thought it was
going to be sold out. But there were approximately 5 doctors that took it. It
absolutely floored me how few doctors there were, but I learned so much about
running a business and understanding negotiations. I mean, just learning about
negotiating. Changed my whole life.
I buy all our cars and my husband rolls his eyes when
I'm negotiating, but I get really good deals, So that's fun too. It's fun to
run your practice and with running a practice, you have to deal with the good
and the bad. Every business has tough things to deal with. Human resources is
one of the parts of running a business that I hate. I don't like hiring, I
don't like firing, and I could tell you stories about theft that would make
your hair curl. And it happens. It's just the hard truth of running a business.
And it happens in academics, and it happens in private practice. I had a very
trusted young lady, who actually went to jail for embezzling from us. I'll bet
you, almost everybody my age that you talk to will have at least one story of
some sort of horrible thing that's happened in their practice. I remember the
detective said to me: “You probably feel right now that you can't trust anyone
ever again in your practice. And you can't do that”. You have to trust people.
You can't run your practice by yourself. I mean, we were, all devastated by
what this young lady did. She babysat for my partner, we went to her wedding,
she worked for us for years!
JT: That's devastating.
TK: It's devastating, and it's devastating on a
personal level - how can someone do that to you? How can you think you know
someone and have them do something so horrible? So running the practice really
has taught me many lessons. Overall, I love it, and it's fun, and it's been
fun. When I joined Dr Ira Papel’s
practice, we had 3 employees, now we have 25. So…
JT: Growth.
TK: Yeah, you grow it and it's fun. But everything has
its ups and downs. As I said, an MBA would have been really fun to have, but you
don't have to! And sadly, a lot of people in your generation are very nervous
about private practice. And I've mentored quite a few young physicians who are
looking for another job and don't even consider private practice because they
think that academics is the only way to go, and you have to have a salary.
That's okay, but in private practice, you work really hard and you do very well
If you don't work hard, you don't do well. And it's really gratifying to work
hard and build your business and see it flourish. There's a lot of joy in what
I do- I'm sure you can tell from my explanations of things!
JT: I sure can. And the enthusiasm that comes with it,
I think it's contagious. I really admire that. If you had to pick one thing
that you're most proud about contributing to the field -and that cannot be your
daughter- what would it be?
TK: I wrote a textbook on injectables. And that was a
bit of a journey. My partner, Dr Ira Papel is pretty well known for rhinoplasty.
I was his first fellow, so when he hired me, I said to him, are you sure you
really want another facial plastics person in your practice? And he said,
absolutely! My dream is to have a facial plastics focused practice. So I
thought “well, great. I can't compete with him for rhinoplasty”. I mean,
because we're both in the same office, I don't want to be taking his patients, or
him taking my patients, so I thought, what could I potentially master that
wouldn't tread on what he's doing, basically. And, what could I take to
meetings? I was like one of a handful of women in our academy at the time, and
I thought, what can I teach these guys? They don't want to hear from me about
facelift surgery, so injectables were just starting to come out. And I thought,
well, I can master that.
So, I learned about it, and I taught about it, and the
companies, a lot of times, would want me to train other doctors. And I realized
that there was not a very good textbook for training. So I approached the
publisher Thieme, who does a lot of medical textbooks, and I fought with them
about this book, because my vision was for it to be small in size, very
targeted, almost like a cookbook of exactly how to do each procedure. And I
wanted an artist to draw just the anatomy that was necessary. And they fought
me on that. They said “we've got all these anatomical pictures, can't you use
these?”. And I said, no. I said to them “you have no idea about the amount of
interest in these injectables. It's not just going to be facial plastics, it's
going to be nurses and doctors and dermatology, and it's just going to be huge”.
So they did believe me, eventually. Now, I just finished the third edition. It's translated into five or six languages. So I
think that's my biggest donation to the facial plastics world, and that's been
fun too.
JT: That's so exciting. I was looking at that, and I
don't know if he was a co-editor for the first edition too, but I noticed that
the most recent edition, your co-editor is a Jefferson alumnus, is that right?
TK: Victor Lacombe?
JT: Yeah.
TK: Yeah, so I asked Victor to write the book with me,
because I wanted it not to all be the Theda Kontis book of injectables. I don't
know Victor very well, but I know he's an injector in California, and that
ticked off the two things that I wanted. I wanted somebody who was very
knowledgeable about injectables, and I didn't know his techniques, and he's on
the other coast. You know, it wouldn't help me to have somebody down the street
write. And it worked out great. We collaborate very well and we don't do
everything exactly the same. And that's what I wanted.
JT: If you were to start over again what would you do
differently? Not with a book, with your training and career pathway overall,
assuming that, of course, you're doing facial plastics again. Knowing what you
know now.
TK: Boy, that's a hard one. I almost feel that my
career path was okay. I'm not sure I would do anything differently, but I would
probably treat myself better. I think that my generation is very big on work,
work, work-we are the workaholics. We're the people who have 500 sick days
saved up. And, and that's okay because we get stuff done. But we don't enjoy
life as much. And I think your generation has it figured out that work is fine,
but you've got to also enjoy life. And, I'm realizing that now, and I'm trying
to. Take more trips, and have more fun, and work a little less.
JT: What you're saying makes me wonder if it's a
generational thing or it's a time thing. Earlier in your life, you have to work
hard to build something, to build the foundation, like you said earlier, to get
to a point, that you can actually enjoy other things. But coming from the
privilege of knowing that you've built that and you've allowed yourself to
enjoy all those things.
TK: Yeah, I think that's true. And you know, I didn't
have it easy growing up, and I didn't have the means to travel and to do all
those things. So you're right, part of it is work really hard and make money so
that you can go out and enjoy life. But you don't really have to. You don't
really have to be successful and wealthy to take a break, and just relax, and not
be a workaholic. When I'm in my free time, I'm at the computer, reading a paper
or doing something with the academy. So I think relax more, enjoy life more, and
the success will come. But, you gotta take care of yourself.
JT: Thank you for sharing this. Now, you've already
prefaced that by saying that you don't love hiring, you don't love firing, but
when you have to -and I'm sure you have- do it extensively on all different
levels, residents, fellows, employees in your office, faculty, etc. what are
you looking for? What are the key things that you value the most?
TK: Well, I have a trick question I ask people who are
interested in working for me. I asked them if they looked at our website. You would be amazed how many people don’t. They have
no idea where they're going for an interview, what we do, who we are, they just
show up. It amazes me.
JT: That surprises me a lot, actually.
TK: So, if anybody says “yes, I looked at your website”,
immediately they go to the top of the list!
JT: They did their homework.
TK: Yes. So, it's also a team sport. So I look for
people who are willing to be in a team. Not say I only do what's on my job
description and nothing else. And that's really hard to find these days. So personality
is important. Teamwork is important. Curiosity is important. But you know,
these people become like family. They're our work family, so it has to be
somebody that you feel that you can get along with.
The firing part is not fun, and there's a saying in
businesses to hire slow and fire fast. That is such an important rule, and I
break it all the time. I hire on a whim, and then I just want to give the
person another chance, and another chance, and another chance, and they should
have been fired months ago, and you just string them along, and it doesn't help
anybody, really. So that's a really good thing to remember: “hire slow and fire
fast”.
Another thing that makes me feel better when I fire
someone is that they've really fired themselves. You know, if they're not
working out, there's a reason for that. And it's not that anything I did. It's like that when you fail someone on an
exam. I do the ABFPRS oral board exams,
and when we examiners have to fail someone, we feel terrible about it. And you
have to just think, well, this person is not safe. They don't know. They can't
figure out the clinical problem, and so I have to fail them. But in reality they
failed themselves. I'm not failing them. They're not safe. They need to go home
and study and take it again. So putting that blame onto the person rather than
internalizing it does help.
JT: That's very helpful. Are there any red flags for
you that, when you notice you say “this is not a great person for my practice,
or this is not a great person for Johns Hopkins”. Anything that you can think
of that immediately raises a red flag.
TK: I don't know. That's a, that's a tough question,
because you'd have to think in generalities. I don't know that there's anything
that would immediately make me worried about hiring someone. It's more finding
out what other people think of them through recommendations and evaluations.
First impressions that you make with people are sometimes good and sometimes
not, so especially when people are nervous it's hard to say that they didn't do
a good job on their interview, because if they're nervous, they're not going
to. But if their recommendations and their evaluations raise any doubt about
their honesty or their integrity or their ability to work with other people
then you take that very seriously. And even sometimes you have to call where
they worked before and talk to them. The best question is, would you hire this
person again? And there have been times that the person would say no. Then I’m
not going to hire them either!
JT: What's the difference between a good and a great
surgeon?
TK: There are a lot of good surgeons who think they
are great surgeons. And there are a lot of great surgeons who don't think
they're great surgeons. So I would say being humble is probably what makes a
great surgeon, because there's more to it than being technically excellent.
There's the interactions with the patient. That can make a surgeon great, I
think. Surgery is not always flawless. Frequently, we have issues, we have
complications, we have things where we have to treat the psyche of the patient,
not just the flesh of the patient. So the ability to take care of the patient completely,
I think, is what makes a great surgeon. You need to help them through their
complication and be there for them.
There are some famous surgeons who are known for this
or known for that. The patients don't even get to talk to them. No bedside
manner and no follow-up. The nurses take care of the patient afterwards. They
may be a great surgeon, but it's not a surgeon I would want. So, I think that
the compassion and the humility is much more important to make a great surgeon
than just knowing where to cut.
JT: Thank you. I think there's a lot of wisdom in
that. Thank you. I really want to stay on time, so I'm going to move on to what
I think will be my last question. I have a ton of questions, but I…
TK: Am I talking too much?
JT: Haha no, no, no, quite the opposite. I'm trying to
keep myself in line and not go over time because I'm sure you're busy and you
have a lot of things to do. So my last question would be, what would you like
to be remembered for? What would you like your legacy to be?
TK: I do like teaching and I do like mentoring. Part
of being a good leader is being a good mentor and role model. So I think I
would like to be remembered for being a trailblazer as a woman in our field,
and mentoring young women to push ahead in their careers and continue to
increase the numbers of women in our specialty. I'm the second woman president
of the Academy and of the Board, because there weren't any women who were
available to be the President. We have just slowly increased our ranks. I mean,
quite literally, there were no women fellowship directors when I started my
fellowship. So it was 100% men in our academy. 100%! So when we were trying to
figure out how many women were in the Academy, the Academy couldn't tell us
because they never checked the boxes for male or female because everyone was
male. So times have changed a lot, and I kind of want to just be remembered as
a trailblazer, as somebody who just helped get in the academy and the board
more women interested in the field and more involved.
Patrick Byrne, MD, MBA
Chief, Integrated Surgical Institute,
Professor and Chair, Department of
Otolaryngology- Head and Neck Surgery,
Cleveland Clinic Foundation
Immediate Past President, Academy of
Facial Plastic and Reconstructive Surgery
JT: What do you love the most,
and what do you dislike the most about facial plastic surgery?
PB: Oh, man, you just dive
right in. Love the most.. I love the impact we can have on patients. I love how
personal it is. I love how the bar is very high for technical precision. The
way I often share that with trainees who are wondering what to do, or patients
who are curious is this: I don't know that there's another field in which the
degree to which the patient and all their loved ones render judgment on your
surgical skills is so powerful. For essentially every other surgical specialty,
what happens in the OR is a black box. It's inside the body, or it's covered by
clothing, or, you know, it just isn't something that people can evaluate. But
in facial plastic surgery, a high percentage of what we do is not only on
display for the patient, and the world, and the loved ones to evaluate, but
it's usually on display on the one area of the body that is scrutinized the
most by far for its appearance: the face. I feel like there's something unique
about that that attracts certain personality types, and certainly I like being
in that crucible, I suppose.
What do I dislike? There are
certainly challenging conditions and patients we deal with. I think… the… level
of decision-making and psychological complexity is one of the things that makes
it very interesting to me over the years. But it is also a bit grueling. So, I
wouldn't say I dislike it so much, but in comparison to some other fields in
which there's a pretty discrete set of options. And there's a relatively
agreed-upon, correct treatment plan. That's often not remotely the case for
this subspecialty, in which there is enormous nuance in judgment. What we're
trying to really do, in most cases, is to produce a change in the psychological
state of the patient, that they perceive and experience as valuable and worth
going through the cost of surgery. I mean, all the elements of surgery,
including healing and swelling, all that. And you know, that makes it to me, a
more nuanced and complex decision-making process than maybe some other
specialties I could have chosen to focus on.
JT: That's a very, very
interesting thought process. I never thought about it like that. Thank you for
sharing that.
PB: Yeah, another way to put
a pin on that is this: Often in clinic, if there's a resident with me, and
certainly fellows early in the year, I'll draw on a little piece of paper two
circles, like a Venn diagram, and then see overlap in the middle. And in one
circle are patients who have a physical ailment, or deformity or dysfunction that
you feel confident that you can improve with a surgical procedure. And then in the
other circle of the Venn diagram is patients who have the mental ability to
experience the psychological benefits of any surgical procedure. And I try to
limit all my surgery only to the groups that have both. And it sounds simple,
but… it often isn't. Even in some cases, such as functional nasal surgery,
where it's not always easy to actually land on the patients who are in the
middle of that Venn diagram, we're constantly taking that into account. How
does this patient perceive this problem that they're dealing with? And, are
they capable of feeling better after it? Now, that's obviously for all the
elective stuff. A lot of what we do is elective.
Reconstructing a jaw after a
mandibulectomy or skin cancer, or trauma- that group of patients has similar
dynamic, because they we all care about what we look like. But the
decision-making is far more simple. And that's, a nice half of the field. The
aspects of reconstructive surgery where it's fairly straightforward, and
patients really need to be treated. The highly elective aspects is where a lot
of judgment and nuance comes in and gets more psychologically complex.
JT: I see. Thank you so
much. Clearly you've built a very impressive career across surgery, leadership,
and innovation at the highest level. What drives you on a day-to-day basis, and
how has that changed over time?
PB: What year are you?
JT: I'm a second year.
PB: Oh yeah, that's cool. I
remember, like, yesterday being a second-year resident, I'll tell you that, and
I think at that stage, I really wanted to be challenged, I wanted to do
complicated surgery, I wanted to do difficult surgery, I wanted to do big cases.
And so at that stage in my career, I was very, crystal clear in my mind that there
were certain areas of otolaryngology-head and neck surgery that I would hate,
and I just would never do it. And in my mind, you know, I really liked the
stuff that seemed big and difficult, so I was immediately drawn to head and
neck cancer, and then quickly pivoted to the reconstructive aspect of head and
neck cancer, including free tissue transfer. That was my first love. I just
want to do things that are difficult and challenging, and get really good at
it, and make an impact.
Overtime, what I realized I
really like building things and solving complicated problems. I think it's fun
to try to find a solution for a complicated nasal defect, but it's also fun to
try to solve for a program that's maybe not doing really well, and may not have
a lot of enthusiasm, or maybe not particularly productive, either academically
or clinically. And how do you rally a group of people to think more in terms of
a growth mindset, that “we can do this”, and “here's how we can do it”, “let's
figure it out together”. So that idea of building cool things became really,
really fun for me, building new programs that didn't exist before. Our new
fellowship program, our new cleft lip, and palate program, our aesthetic
program, our microvascular program, our research program, and so on. It’s just
a fun thing to do, because you're trying to make an impact that lasts beyond what
we can do as individuals. In the last few years that's what drove me. By the
way. I never, never aspired to any particular position. In a million years, I
never thought I'd be a chair, much less than a chief of an institute. But I
like building cool things.
In terms of the
self-identity, I just shared with somebody the other day, I think it's been
helpful for me, so, maybe you or your readers can ponder this: during the first
half of my career I had an intense desire to become a great surgeon or a great
leader. I really wanted to be great. So I was always very self-critical about
my surgical Procedures, and my ability, and the outcomes. But that evolved over
time a little bit. It's a subtle nuance, but it's been helpful to being someone
who is always trying to learn and get better. So, conceiving of myself, either
in terms of leadership, or clinical abilities, or as a father, or whatever it
is, I'm the type of person that is always gonna try to get better and learn
something every day. I think it's more helpful than aspiring to be great,
because we all have times where we fall short. And if we adopt the mindset of a
constant learner who's always growing. we manage that, and we learn from it a
little more efficiently, I think, and move on to becoming better quickly,
instead of, indexing on our shortcomings as much, if that makes sense.
JT: It does, and to me, it
sounds more like a stepwise or more mature, if you will, approach to becoming
great. It probably accomplishes the same goal, but through a different, more
realistic approach, maybe. Or at least that's my interpretation.
PB: Yeah, maybe…I think
you're right; it may be a little more focused on process and less on outcome. It's
the process of growing and getting better and putting in the work that we
should drive our satisfaction from probably more than the outcome of that
effort.
JT: And it's really
impressive how this approach transcends into the different aspects of your
professional life. You mentioned building cool things, I'm presuming the
operating room, and then in a department, the Cleveland Clinic health system
and the whole institution.
PB: Totally, it was making a
nose from scratch, and then that blends into building a division at Johns
Hopkins that we could be proud of, and building a fellowship program, building
the department at Cleveland Clinic that we can be proud of, and now we're
working on creating this sort of surgical specialties institute across the
globe, and it’s really exciting to build something special.
JT: For sure. And speaking
of Johns Hopkins, I was in our resident clinic this past Wednesday, with
another alumnus from Johns Hopkins, Dr. David Kennedy. He mentioned the Hale©
device, and he brought it to my attention, so I really wanted to ask you
about that. How did you develop an interest in medical devices? Having
discussed with you for a few minutes, I’ve already realized that you love
building cool things, but I would love to hear a little bit more about that, if
you're eager to share.
PB: Well, first, what an
honor that David Kennedy even knows about Hale©. That makes me feel
great. You just made my day, so thanks for that!
JT: He had very specific comments
about it - because I initially visited its Amazon website, and he was like “no,
you have to go to the Hale© website, this is where it says that Dr
Byrne was the one that created this”!
PB: Well, that was simply,
years and years and years of taking care of patients with nasal valve
obstruction. The Breathe Right strips helps a lot of people, but my intuition
all those years, was that it seemed like for about a third of patients it works
great and they use it, but probably two-thirds of patients with nasal valve
collapse who tried the Breathe Right strips say “yeah, it doesn't really work
for me”, or “I don't like it”, or “it doesn't stick to my skin”, or whatever it
is. So, for years, I was wondering if we can design something that pushes from
the inside, like a modified Cottle maneuver, instead of pulling from the outside,
and I thought it would probably work better.
When I started working on it
was when I was in the executive MBA program in Philadelphia, about 10, 12 years
ago. And it really helped me to organize an approach, and then worked with
engineers at Johns Hopkins to develop a product. By that time, there were other
entrants on the market. There are actually quite a few stents now. I think ours
is the most scientifically based and anatomic of any, and it definitely works.
Entrepreneurship is not for the faint of heart. I'm motivated, again, to build
something new that will outlast me and helps people. I think in anything we do,
like, there's nothing better than that. Let's put our efforts into something
that will help people, even when I'm underground. You know, that would be a
nice legacy to leave.
It’s a long story in terms of
the evolution of the company and all the ups and downs with that, because it is
tricky, but I tried to shepherd that alongside all of my other duties. And
there's pros and cons of that. Mostly cons of trying to do too much at once,
but I think, it's out there, and we're helping some people, so I'm pretty proud
about that.
JT: Thank you. Thanks for
sharing this story. Now, going back to something that you said earlier, you
said that initially you wanted to do big surgeries, and you had initially an
interest in head and neck cancer, and then pivoted to the reconstructive aspect
of it. So, what would you advise someone with a background on an adjacent yet
different field? Like head and neck cancer. Do you personally perceive that as
a barrier or, as a benefit, for a career in facial plastic surgery?
PB: Oh, no, I think it's not
uncommon for people with an interest in head and neck cancer treatment to
ultimately focus more and more on reconstruction. A little less common, like in
my case, where I kept evolving and even built a very busy aesthetic practice,
you know, and there's reasons why I pursued that. But, no, I think it's a
wonderful background for all kinds of reasons. I think it's a good fit. And,
you know, if there's one thing that I really feel strongly about, it's that
when a resident, a med student resident starts down a certain pathway, they
really should feel free if you feel confident that they're on the wrong
pathway, they should feel free to pivot.
I just had a wonderful
conversation a few weeks ago with a former resident at Hopkins in Otolaryngology
Head and Neck surgery, who now works for a big consulting firm. And, he
realized halfway through residency that, you know, this isn't really what I
want to do. And he's really happy, and he's applying his knowledge, both of
medicine, but also those years as a surgeon, to support his firm, clients, and
I think that's wonderful. So I think it's a good fit, but I also think no one
should feel stuck on a certain pathway in life.
JT: Thank you. That's,
that's really insightful. I don't know if you have time for one more question.
PB: Yep. Let's try to make
it through your list, if we can.
JT: Thank you. So I want to
move to research, which, I know is, is another interest of yours, probably,
given how productive you've been. Historically, FPRS compared for example to
head and neck, is lagging a little bit in high-quality, basic, and
translational research. I don't know if you think that this is a first
statement, but I'm curious to see what you think -do you see that changing? And
if you do, where do you think the real breakthroughs will come from in the
coming years?
PB: I don't think it's an
unfair statement at all. If you just look at NIH funding, then you know that head
and neck cancer and audiology/otology, if you were to combine them, tend to get
tend to receive a predominant share of the funding. And that's a reflection not
only of the priorities of our federal research infrastructure, but also
reflects, to some degree the amount of interest and activity bubbling up from
these fields. So, it's hard to know which is more impactful, but certainly
Facial Plastics has less translational and basic science, in a traditional
sense.
Despite that, in the public
sphere, there’s an enormous amount of investment, right? And that's because of
the multi-billion-dollar aesthetics industry. So, in terms of energy devices
and biologics and topical agents etc., there's a lot of interest there, for
sure. I am intent on contributing to, as best I can, to the advancement of
science within facial plastic and reconstructive surgery. And the way I view
the field is that there are 7 or 8 key domains within facial plastics, and I
always try to keep all of them in mind when we're talking about sustained
effort to build the program. That could be a training program for residents, it
could be a fellowship program, it could be a research program. And those areas
are: head and neck reconstruction, including free tissue transfer, skin cancer
management, including Mohs reconstruction, rhinoplasty, including revision, aging
face and all the stuff that comes with that, surgical and non-surgical, congenital
deformities including cleft lip and palate, facial paralysis and reanimation, trauma,
and probably should also include gender affirmation work, because it has some
unique aspects, although it combines the technical aspects of the rest. So, 7
or 8, depending on how you want to categorize it. And so, in the fellowship
programs I've been part of, and the program building I've been part of, in my
own learning and skills acquisition over my early years, I think it's important
to keep those different domains in mind, because they have quite obviously much
different foci in terms of any research investigation, any questions you're
going to ask.
As you know, there's a lot of work being done
in reconstructive surgery. With biomaterials and advanced patient-specific
planning. This is all advancing pretty rapidly with AI. In facial paralysis,
there's very interesting work being done for many decades now in nerve
regeneration. Hasn't translated yet into any big breakthroughs. We've made incremental
technical improvements that have transformed the field. But we haven't solved
yet for an artificial muscle, for example, to close the eyes and blink. Or an
artificial sphincter around the mouth for oral competence. I think that's on
the horizon, those sorts of things. We certainly hope so.
And then, you know, you go
down the list, and each one of these domains has an opportunity for us to have
better solutions. So, the optimist in me is that we can keep developing
programs that emphasize real research in the academic sphere and across all 7
or 8 domains of facial plastic surgery. But that's tricky, because if for example,
you're a head and neck cancer surgeon there's a whole infrastructure in place.
So, you are going to get your best opportunities in an academic location. And
then with that come all the resources and advantages of a research infrastructure,
including translational research. Whereas in facial plastics, depending on your
interest, people often tend to bifurcate into aesthetics and reconstructive.
I've never been one of those people, I've always done both, and I think it
works for me. But because of that bifurcation, many people go to private
practice, and even if they do want to do both, it's just hard to do both,
because then you don't have the support of the whole infrastructure that you
need, for example, to do free flaps. So you're siphoning much of the talent out
of academia and into this private sphere, just based on the practicalities of
practice support. Where people do get involved, they work with private
companies on device development. There's a lot of activity in our academy with
that. But I think that explains why, in general, though, there's a more sizable
corpus of research activity and people pursuing it in some of the other fields
than facial plastics.
As I said, though, I'm
really hopeful that places like Hopkins, Cleveland Clinic, several others, UC
San Francisco and Oregon, Michigan, Minnesota and others -I won't keep going,
because I'll leave some of my friends out somewhere- but there's a lot of good
places doing a lot of good facial plastic research, and I think we need to keep
pushing that.
JT: Thank you. This is really
encouraging, especially when coming from someone like you. No on to my next question: like you said,
you've built many different programs on many different levels, so I'm sure
you've hired a lot on all different levels. I'm just curious what traits you're
looking for, and what is an immediate red flag for you.
PB: Your questions are gonna
make my next appointment run late, because these are good questions, that I do
think about a lot. Here's something interesting for your readership to ponder.
There are certain personality traits that tend to correlate with a lot of
success as a medical student, a resident, a fellow, and a faculty member if
someone decides to go into, academics, or practitioner in private practice. These
include drive, ambition, discipline, high character, and honest self-assessment
in order to strive to continually improve. And those characteristics often lead
to very successful practices, including academic practices. I have some private
ventures, as you know, but I'll speak from the perspective of an academic, a
clinician here and later. Those traits aren't often helpful as a leader,
though. And in fact, sometimes there's a famous book by a guy named Marshall
Goldsmith, and the title sort of tells you where I'm going. It's called “What
Got You Here Won't Get You There”. When you're trying to
construct a team, for very practical reasons, you value teamwork, selflessness,
ability to be collegial and work with others, put some shared goal above
personal interest. You know, these are the things that highly functioning top
teams do. And sometimes, the traits that make superstar individuals don't
always mesh well with the team.
So, when we're recruiting,
what I try to find are those special people who have the drive, and the
ambition, and the uncompromising commitment to excellence that makes these
great innovators within surgery, and these great, huge practices. Because you
develop a reputation for being special, and people are drawn to that. But you
also need to have the self-awareness and system-level thinking to understand the
importance of the big picture, and how you integrate and support that.
These people are out there,
but it's harder it's harder to find than one might think, and I think that's
one of the things I learned as a chair that I didn't have insight into when I
was grinding away as a faculty member all those years in Baltimore. So, I look
for excellence. I stole this from someone else, but humble, hungry, and smart
is a good trifecta for people to have. The smart part implies talent. It's
better to have someone with more talent than less. But if they're not hungry to
contribute and grow and if they're not humble and aware of themselves and each
of our own dependence on each other for success, then I think you're missing
something in the sauce.
JT: I'm truly amazed that
you said that. Several years ago, maybe 5 years ago, I had someone in the blog
from Cleveland -I'll tell you who- who gave me a very similar answer. He used
the exact same three words, and it got stuck with me. I actually ended up
writing that on a piece of paper and even carried it with me when I moved. I had
it on my wall when I was doing my postdoc for 2 years and then when I was
interviewing for residency and it kept me motivated. That was Dr Ted Teknos
from Case Western and the Seidman Cancer Center, across the street from you!
PB: Oh, cool, I'll have to
tell Ted, that's a really great… he's an amazing guy, that's awesome! When work
out in the morning sometimes I listen to podcasts, and this morning I was
listening to Admiral McRaven's book
on leadership. It just came up on my Audible, and he gave a similar story that
emphasized the humble part. He thought he was going to get some sort of big
promotion. He was called in as a young ensign, and it turns out that his superlative
performance in his first year in the Navy was being rewarded by making him
construct a float for a parade. And he was so offended at first, but then he
learned a lesson that even the smallest task you want to take with humility and
do your best job, and that people who can adopt that and set aside their ego,
they tend to be more successful over the long term, and often get rewarded with
bigger opportunities.
JT: And I think that's a
very helpful lesson that translates to our experiences as residents, because we
oftentimes face those tasks, and it can be very tricky if you underestimate
them, or you don't put your whole self and your whole heart into them.
PB: Yeah, I mean, it can
feel as if sometimes trainees, understandably, feel like they're taken for
granted, right? And asked to do a bunch of scut work and that's not
appropriate. There is a balance, of course, because you have to stand up for
yourself, even as a trainee, to be respected. But you don't want to indulge -
none of us want to indulge- the entitled side of our personalities either,
right? Because it just doesn't help. It just doesn't help.
JT: For sure, and it doesn't
help you grow. Dr. Byrne, here’s my last question for you: What would you like
to be remembered for? What would you like your legacy to be?
PB: Well, I hope we build
cool things that last well beyond me, so if, there's discrete accomplishments,
I guess, that I would love to see happen, they're probably subordinate to the
type of person I hope I'm remembered as. But on the discrete accomplishment
side, my family's the most important. Really, the only opinions that truly
matter are about 7 people on this planet who I actually care what they think.
My four kids, my wife, my 3
siblings, and maybe some of my closest friends. And I say that not just
jokingly, because I think it's helpful not to be too concerned about what
people think of you. That is one thing that a very good friend of mine, who
actually has a prominent role now, nationally, said: I don't think I could be a
chair because, you know, I want to be liked too much, and I don't know if I
could make those tough decisions. Do you have kids?
JT: I don't.
PB: Now, you're young, but
someday you may. And even with your own kids. You, you have to make decisions
that they don't like because you love them. And you know that when you make
those decisions out of complete selfless love for your child, some of them,
they're gonna dislike you for it. But that's your job. Right? There are kids
running around in our clinic who are 4, 5, 7 years old, clearly addicted to an
iPad. And that's the narcotic that their parents use to keep them in line. And
they'll say, “well, gosh, but it's so hard, you know, I've got 2 or 3 other
kids, and otherwise he's screaming all the time”. And my thought is, well,
that's your job. Your job is to protect your child, and if they hate it, that's
what you have to do. And I feel very strongly about this, because that
translates into professional relationships, and as a leader. If you really care
about everybody in the organization that you're responsible for, you need to
prove it, and that includes not infrequently making decisions that at least
some people aren't gonna like. But if you care about them, and you care about
the organization, you just have to do it. So I'm prefacing, what I hope people will
remember about me. I hope that I'm seen as fair and always indexed on the
shared vision. I certainly strive for that. That we're gonna try to accomplish
something meaningful that makes the world a better place. If there's one thing
that I try to rally my life around, it's that I'm trying to live a life in
which I accomplish meaningful things, do meaningful work that makes the world
better, for someone. So that's probably as much as anything. I hope the Division
at Johns Hopkins and the Cleft Lip and Palate team I helped create in
Baltimore, and the Department that I've led, and the Institute that I've led,
and the companies I've started, hope they all do well and make the world a
better place long after I'm dead. That'd be nice. But, you know, there's some
luck involved there, too, so at least I gotta be a good person along the way. I
fail at that every day, for sure. But hopefully we all are just trying to get
better.
JT: That was an extremely
inspiring discussion. Thank you so much for sharing these thoughts. It was
incredible. I'm truly amazed, and I really appreciate your time. I know we went
way over time, and I appreciate you doing that.
PB: That's alright!
Appreciate it very much, Jason, I love what you're doing. Keep being creative
and following your own path. I think it's awesome!
JT: Thank you so much Dr
Byrne, really appreciate it!
Daniel G. Deschler, MD, FACS
Professor and Vice-Chair
for Academic Affairs,
Department of
Otolaryngology- Head and Neck Surgery,
Massachusetts Eye
and Ear Infirmary,
Harvard Medical
School
Daniel G. Deschler, MD, FACS is the Vice-Chair for Academic Affairs for the Department. of Otolaryngology-Head and Neck Surgery at the Massachusetts Eye and Ear Infirmary. For a decade, he served as the Director of the Division of Head and Neck Surgery in the Department of Otolaryngology-Head and Neck Surgery at the Massachusetts Eye and Ear Infirmary (MEEI), as well as Director of Head and Neck Oncologic Surgery at the Massachusetts General Hospital. He currently co-directs the Michael Dingman Fellowship in Head and Neck/Microvascular surgery which he founded in 2006. He was Secretary/ Treasurer and President of the Society for University Otolaryngologists and President of the New England Otolaryngology Society. He also served on the Executive Council of the AHNS as the Chair of the Patient Care Service and served as Program Chair for the AHNS 11th International Conference on Head and Neck Cancer in Montreal.
Dr. Deschler
received his BA at Creighton University and received an Honors degree in
Medicine from Harvard Medical School. After concluding his Otolaryngology-Head
and Neck Surgery residency at the University of California, San Francisco, he
then completed an advanced fellowship in head and neck surgical oncology and
microvascular reconstruction with Richard Hayden, MD in 1996. Dr. Deschler
joined the Staff of the Massachusetts Eye and Ear Infirmary in 2000 and is
currently a Professor of Otolaryngology-Head and Neck Surgery at Harvard
Medical School and he is honored to be the Inaugural Dr. Eugene N. and Barbara
L. Myers Chair in Head and Neck Surgery at the Mass Eye and Ear. He and his
wife, Eileen Reynolds, MD are the Faculty Deans for Leverett House at Harvard
University.
He has authored
over 240 peer-reviewed publications, as well as numerous books, book chapters
and education reviews. He serves on the editorial boards of the Annals of
Otology, Rhinology and Laryngology, Head & Neck. Laryngoscope and UpToDate.
He has served as the Otolaryngology Section Editor for UpToDate since 2002 and
chairs the Thesis Committee of.
Triological Society. Dr. Deschler's
clinical interests cover the breadth of head and neck oncologic and
reconstructive surgery including advanced malignancies of the upper
aerodigestive tract, salivary gland diseases, microvascular reconstruction and
general head and neck reconstruction. His research interests overlap the
breadth of these areas including speech following pharyngeal/Laryngeal surgery
and reconstruction as well as management issues in the treatment of advanced
head and neck malignancies
Jason Tasoulas: Dr Deschler, I
recently read a bit about your story and was truly fascinated. I understand you
grew up in rural Illinois before becoming one of the world’s most accomplished
surgeons. I would love to hear more about your journey, if you’d be willing to
share some of it.
Daniel Deschler: I grew up in a
small town in Illinois. Neither of my parents went to college. My dad left home
when he was 17 and joined the army. My mom grew up in post-World War 2 Germany.
She actually met my dad when he was in the service, and they moved to the
States when my mom was 20 and I was born shortly after. I have a brother who's
8 years younger than me, and I had a really wonderful family. My parents really
valued education and what it could do for you.
So then I went to a Catholic High School and then I went to a Jesuit University in Omaha, Nebraska, and I really made some great friends there, and it allowed me a lot of time to grow as a person and explore whether I could do medicine and whether I might like it. And I really had a great 4 years there, and part of that time I went away, and spent 6 months studying in Vienna, at a time when people rarely studied abroad.
Jason
Tasoulas:
And you studied theater, if I'm not mistaken?
Daniel Deschler: I did! I was lucky that I did well in the sciences, and so that then gave me a lot of freedom about what I could do in college. So I was a history major and I did a part of that while I was studying in Vienna. I did a lot of theater but, because it wass a Jesuit university and has professional schools, including a medical school, if I wanted to take anatomy I went over to the Nursing School, and I took human anatomy rather than having to be in the biology department and do cat anatomy. And then, when I did Physiology, I did it through the Pharmacy School. I did Biochem through the graduate school. So it really gave me this great opportunity to get everything I needed done to graduate, but also take advantage of all the stuff that you can do at a really nice university. And like I said I made some great friends.
My family was supportive, and on a whim, I applied to Harvard Medical School. I got in, and that's what really changed things for me. Because when I came to Boston, all I wanted to do was go to medical school to be a doctor and take care of people, and I thought that that was cool.I was thinking that that was just going to be good enough for me. And then I saw what people were doing with medicine while doing that, and the way that they looked at questions and asked questions about everything. And it just forever changed the way I looked at this wonderful trade, medicine!
It let me evolve in a way that I get to do
both. I get to be someone's doctor and be an important part of their life and
let them be part of my life. And then yet I also get to teach, and answer these
questions, and advance the field and learn all the time. So that was really a
seminal thing for me.
I also
met my wife in the 1st week of medical school, and we dated all through
medical school, and we were engaged just before the match. I met my best friend
and my life partner! So you really can't ask for more from the medical school
than that- I don't think it was designed to be a dating service, but it worked
out for me! That's my pathway. And I've always just been really fortunate to
have good friends, have the supports, but also, push things and enjoy things.
Jason Tasoulas: That's
incredible. I'm impressed by the fact that several things that I was hoping to
touch upon during this interview you've already mentioned here! It’s very
fascinating to learn about your journey. To get there I'm sure that required a
lot of perseverance and persistence, and a lot of effort. So, I'm curious to
understand what kept you motivated during this journey.
Daniel Deschler: I think that I never really lacked motivation, because, there were always people around me who were doing it better, and doing more of it than I was at that time, and so they provided roadmaps of what the pathway would be if I chose to engage in that. And it's not that everybody needs to engage at one level- the ultimate level. If you wish to, then you're volitional about that. And it means that, for one thing, you need to practice. You just don't learn to tie well by only tying in the OR on the days you operate. You tie a thousand knots, so that when you're asked to tie one perfectly, you can. and that knot matters to that person at that time. And so, you watch your chief residents or senior residents who really are doing it well. And you're like, “What is it that they're doing that I want to do?”, and then you watch the ones that aren't doing it so well, and you say “Hey, how do I make sure that I don't fall into that trap” and “How do I do it better than that?”. Not that they're bad, but I want to do it better than that. What are the things to do? And then you expose yourself to great people out there, and let them teach you, and learn from them. “Steal” little things from them. If you watch one talk and you remember something in an operation 5 years later, it can let you make a difference in someone's life - what a great moment that is.
So I never really lacked motivation in it.
And I still think that I'm getting better at things. You know I've probably
done well over 2,000 parotidectomies, and I still feel like I'm getting better
at it. I still feel like I'm doing things that I couldn't have done 5 years
prior. That's really an exciting part of life.
Jason Tasoulas: I remember when
you published on your first 1000 parotids, several years back. That was already
an impressive number. It's now double! So that's even more impressive,
obviously!
Daniel Deschler: Well, the thing
about that paper is not that one guy did a lot of parotids. The thing about
that paper, the reason I wanted it out is that it controlled a major variable.
You had one person who does it the same way with the same set of standards. So if
you apply that methodology and that standard, then you can glean meaningful
data from that. You take out a key variable of different practitioners,
different times, and different things like that. So you know that paper to me
said that you can do these operations with residents and trainees, and you
don't have to be slow, and you don't have to sacrifice quality because every
one of those operations was done with a fellow or a resident. That's what that
paper is about to me. That's where this part of life is fun, because you can
start to apply all the things you've learned over time.
Jason
Tasoulas:
Dr. Deschler, what distinguishes a good from a great surgeon? What makes a
great surgeon for you?
Daniel Deschler: I think that a great surgeon is someone who knows when to operate and when not to operate and then knows how to operate and how not to operate. Someone who is always motivated by the central core tenet ofsurgery, which is to benefit a person in a time of need. And , if you have people like that, then by the sheer force of that mission, they acquire the technical skill to do that. Or if they don't specifically have it, they surround themselves with people who can do that. And I think that that's what really makes a great surgeon.
Technically, in my career, I probably
operated with, maybe 5 people that I thought were outstanding technical
surgeons. Two of them were in general surgery when I was an intern, and then
the others were in otolaryngology. They were exceedingly skilled, technically,
which was great to watch. I greatly
revered them, because of their ability to know when and when not to operate.
Not only how to take a patient through a procedure technically, but also take
them through it before and after because I think that's just as important.
Jason
Tasoulas:
Thank you for sharing that. I think it's a very unique perspective.
Daniel Deschler: This is the surgeon
part of it. And then you blend that with “what makes a great academic surgeon”,
and that's the person who's then able to take that component of being a great
surgeon, and blend that with asking questions, constantly doing it in a
critical manner, and doing it with the intent of moving the profession forward.
Jason Tasoulas: You make me
wonder if I already shared my questions with you, without me remembering!
Because my next question says “you have a legacy of training many excellent
surgeons and surgeon scientists. How does one become a surgeon, scientist? And
what should they do during residency, fellowship, and junior faculty years of
their career?”. You obviously already touched upon that, but I'm wondering if
you have more thoughts about this.
Daniel Deschler: I think that the key to being a great surgeon scientist is always being curious. You should always be asking questions. But you're marrying that with the discipline of how to evaluate and explore, and then also sharing the message. That involves seeing how people answer questions around you, looking at the machinery for answering questions and then doing it. So you need to do it from the beginning. Not just tell someone to do it. And I think that sometimes there's a gap in that.I think you need to know the all the steps in the production line. And that means you write a lot. The only way you get better at writing is by writing. I think some people bristle at that, but I think it's really important. And I've shared this with other people: I don't love to write, I don't! But I knew that in order to be impactful in this I needed to learn how to write, and then how to write efficiently, how to write well, how to advise other people how to write, and then from that how to edit. And those are all things. I think I do well now, but I do well, because I've done a lot of it!
I was the Associate Editor for the White Journal for head and neck surgery for over 8 years, and that made me good at that. Then I got this position with Up-To-Date. And so I've been an Associate Editor with Up-To-Date for over 20 years, and that taught me how to produce work for generalists, which my wife was very helpful with as an academic general medicine person. It also taught me how to teach other people how to write for generalists.
It's funny- I would ask people to write a piece for Up-To-Date, and and then they need to revise it, and they would bristle a little bit by the added work. And I would say to them “do you understand that in a given year 50,000 people will read your Up-To-Date chapter, and maybe 50 will read anything else you've ever written in otolaryngology? Your moment of impact is huge in that setting”. And sothat's a learning curve, too.
I think when you're a mentor for those
people you have to be very specific about what your expectations are and what
their expectations are. You need to know where they are on the curve of writing:
with a resident, you're at one level, with a fellow you're at another. You
really should set up goals and timelines. Then when you edit work, you need to explain
why you're doing it. You explain other ways of coming at the question. Little
things you can do. You demonstrate that every time your name's on a paper, there
has to be a reason your name is on that paper, right?
Jason Tasoulas: I think this is
a rare breed of people that would always review, always read, always provide
feedback. And it makes a big difference for someone that is on the other side
of this.
Daniel Deschler: It makes a huge difference. And you're going to do this, you'll do more and more of this, and then you'll start reviewing for journals, and then you'll have a lot of journals that'll ask you, and then you'll sort of find the ones that you do the most work for. It's okay to concentrate on those. Then, when you do that, those people at that journal will notice your work, and then they'll ask you to be on their editorial board, and then from there you'll develop that relationship, and then they may ask you to be an associate editor. But you can't do that for every journal right?
And because you do it for, let's say, Oral Oncology, it doesn't mean you never review for Laryngoscope again. But you just have to be consistent about your workload and how you balance that. That's the pathway.
But the biggest thing I tell folks is it
takes time, so don't be impatient! Do good work, do it for the right reason,
and it will be recognized, and that is how you can then be in a position to
make a difference. If people shoot too fast, too quickly, then the foundational
stuff isn't there, and things can go awry. But you have time! So it will all
come together.
Jason Tasoulas: This is really
great advice! You have held several leadership positions. You talked about your
editorial roles. But obviously you also had leadership roles at Harvard Medical
School, Harvard College, and AHNS to name a few. What are you looking for when
you're either hiring someone on different levels, or when you're starting to
collaborate with someone. What are some qualities that you're looking for?
Daniel Deschler: I think a way to
approach this is to say, you're building a team to succeed at a certain
project, whether it be the international meeting, or whether it be a division,
or whether it'd be a specific project within a organization like the Thesis
Committee for the Triological Society. You really want to look for people that
you think share the same goals, and will be on board with the mission of what
you're looking to do. You need to be able to clearly articulate that mission so
that people don’t wonder why they're doing something.
I think you really need to connect them to the product, connect them into the success of the entity when it happens, for it to continue to succeed. You need to have people connected to that, building success as it goes forward, so they can have the positive reinforcement of putting in the time, because many of these are voluntary. I look for people who are honest, curious, passionate, who aren't afraid of hard work. I think that there's nothing wrong with working hard and doing something good with that. I don't think you're a fool or being taken advantage of, or anything like that. I think that most success is built on hard work, and if you look at anyone out there that you probably interviewed, like Bob Ferris, worked extremely hard and he still does. Look at Greg Farwell, another really hardworking person. But they were able to build teams around them, build consensus, and then carry those teams to success by listening to them, building upon their strengths. I don't even think leadership is the word- I think that what they provided was guidance, so that people can be in their best position to succeed. And you know that's really rewarding when that happens!
Jason Tasoulas: It's been a
while since I did my interview with Dr. Ferris, but I remember he was still
back at Pitt, he wasn't at UNC yet. And I asked him at the time “How do you do all
three? You have a very successful lab. You're very busy there. You have a
leadership role at the cancer center, and you're also clinically active. How do
you do that?”. And he told me, and I still remember to this day “I'm 75%
clinical and I'm 75% research”.
Daniel Deschler: Exactly! I've
never had an academic day in my entire career. So I think what Bob is saying is
that you just blend these 2 entities. It's not that you're working twice as
much as everybody else, it’s that you're working on both things at a high level
and that they're inextricably bound. They're woven together like threads that
go this way, and threads that go that way: you need them both to have the
fabric, And Bob is amazingly successful at combining these.
Jason Tasoulas: And would you
say that those qualities that you described earlier apply to clinical work as
well?
Daniel Deschler: Yes, I think
that excellence is not an accident.. It
doesn't just happen. It happens because you are committed to it. If you have
some special skill, that's great, but that's not going to carry you for the
whole thing. Just because you're a little more manually dexterous, that's not
the thing. The decision of where to put the stitch, or when to put the stitch
is much more important than putting the stitch. And so I think that whether
you're in the OR, or sitting at a lab meeting, you just have the same
standards.
Now that can be really challenging to the people
around you, right? Because maybe some tasks don't need to be at that high
level. But this is what you are like- you
can't deliver at a lesser level. And so that's where I find that I have to
learn about my environment and say “Okay, you know, people are trying, and it's gonna be fine, we're
gonna do this right”.
You would much rather have somebody who
feels like they are functioning well,
than somebody who feels like they're failing, because you're never going to get
them to move forward. It's unfair to them to make them feel like that. So I
think that's the thing that it took time to for me to learn, and I and I'm
still learning, but it's very rewarding when it works out.
Jason Tasoulas: Thank you for
sharing that. So MEEI, near is obviously a very special place for
otolaryngology. It has been the driving force for many of the advances in our
field, and even the people that went on and created other legacy departments
are somehow related to MEEI. My question is what makes it unique for you.
Daniel Deschler: The thing that I
like the most about it is that it reminds me of being in a small town. When I
have a patient comes in from Maine, and they've driven 4 hours, and they have
something bad, and they need an FNA, and maybe a scan - I can walk to radiology,
or I can make a phone call and they can fit them in. If one of my patients comes
in and they've got a sinus issue that now needs to be addressed, I walk down 2
flights of stairs to the sinus clinic, and I say “Hey, I got this guy. He's got
this this and this. Could you see him to take care of his new sinus issue?”. That
means a lot to that person at that time. And that also allows you to connect
people to the core mission at key moments. So if somebody does a favor and does
an FNA for me, I can thank them, but I can also tell them how important it was
to the individual they took care of and so that they actually get some of the
positive feedback that patients give, that they might not otherwise get. That's
helpful to the people doing it and its much more possible when it's a smaller
place. So this is nurses week- and every
year, on Wednesday night of nurses week I go to Trader Joe's, and I buy
bouquets of flowers, and I drop them off to the OR, pre-op, PACU, the main
floor, etc.
Jason
Tasoulas:
That's just amazing.
Daniel Deschler: It's a little thing that says thank you. And I can do that because MEEI is containable- it's not a thousand bouquets. It's 8. So that's a totally doable thing. But you know it's a way of connecting with people in that way. So when things reach a challenging moment, a crescendo, you've got people on board who will want to step up, and they'll do it for the right reason. So that's what I really love about working in this place. I've had the same 2 amazing women work for me as my assistants for nearly 20 years, and they do a great job.
So today, because I'm away next week for the Trio/COSM, we saw a large number of people between 8am and 4pm. When I leave on a day like this I usually say “Thank you for helping these people today. Great job team!” and let them know they are appreciated.
The other part that's fun, is that you can treat this hospital like a laboratory because of the fact that it's
not multiple different services it is a smaller containable enterprise.. Around
2004, wwe really made a big effort towards trying to decrease the amount of
time it took to do free flap surgery and have it be a reasonable thing. So we
looked at critical issues of how we could carve time out here? Not just by making
people operate faster, but by making the whole enterprise work better. When you
have a small hospital and you're one of the bigger services in it, you can
treat it like a lab. You can pull one variable out and address that variable,
and you can see what happens. When laryngectomy tubes with HMEs were introduced,
we looked into that, and we worked with nursing to set up a protocol, and all
my patients got HMEs and all patients of another surgery did not get HMEs, and
we directly compared those groups. You
can't do that in a big hospital where patients are spread out over many floors..
I could negotiate for many more things with the hospital because I could
demonstrate downstream benefit for it. And so that that's been kind of a fun
aspect of improving clinical operation through leveraging the size and the
relationships within a small hospital.
Jason Tasoulas: Yes, it sounds
like it's a very unique environment. And it probably brings a very unique sense
of community with it, as well.
Daniel Deschler: Yes, but the
thing is, that it’s good, but it only becomes great if you take advantage of the
opportunities it affords. If you just go and say “Oh, I get to do more surgery”,
then that's kind of a level one way of approaching it. But if you say “okay, I
can do more. What are we going to do with the more we're doing?”, “Okay, that
gives us more tissue for bio-banking. That gives us more cases to look back on
for results, or that gives us more ways to look at how we're doing this to do
it better, faster, cheaper”, that's when it's great. It's good, but to make it
great you need to leverage that, to create things and make it better for others
who aren't in your position.
Jason Tasoulas: Thank you so
much for that. I'm thinking that what comes across through many of your answers
is the sense of big picture vision which I think is rather impressive. So thank
you for sharing this. Now I'm under the impression based on what I've what I've
read, and our interaction so far that you have other interests outside
medicine. And I'm curious to hear more about those. And how do you keep up with
those while maintaining a very busy professional life?
Daniel Deschler: I have a very fortunate life. I think that people talk about work-life, balance, but I never liked that model, because in my mind it puts the two on opposite ends of a spectrum. I've always felt that it's more like work-life integration. And I think that that's the better approach. What things are important in your life, how do you blend those together so that you can have each of them be rewarding and successful. Now, some days you're going to fail at work, and some days you're going to fail as a father. And you learn from those things and try to do it better the next time.
In my early career, the big drivers were my work, but also my family. I was very committed. My wife and I, both, as academic physicians, made very important decisions about how we would approach family life. We ate dinner as a family every night. Now that meant that we had to get home on time, and we had to learn how to cook a quick meal, but all 4 of us would sit down every night and have dinner, and then we would take care of the kids and get them to bed. Then around 9 o'clock is when your academic stuff starts. It wasn't while they were up. They had our time during that!
You learn how to construct your schedule so that they have consistency in their lives. So that may mean that there's a committee position you might have to say no to, or it may mean thatone of you does accept something that's seems really important, and the other one is on board to do that. So, my wife, was on the Resident Review Committee for Internal Medicine, which is a huge job, for 6 years: 4 trips a year, and so she could go, and we would work out.. And when I would have to go to the Academy or AHNS she'd cover for me etc. I I really enjoy my work. I take a lot of worth from my work, but also the family life is wonderful! I coached little league for 6 years when my boys were little, and I wouldn’t trade that for the world.
Back in the 2000s the talk I used to give was called “Making the Extraordinary Ordinary”, and it was the steps you do with free tissue reconstruction, that take it from a 16h operation to a 6 or 7h operation. People think it's just that surgeons get better at it. But that's not what it is. That does give you something, but when you then break down where the time loss is, what you can get by skilled teams working together, how much each component of it should take, what other forces play in the hospital - that's how you get it down to a 6 h operation. And then, if you do that, then your free flap surgeons aren't being burned out. They get home, and their families are happy, and then their kids know who they are, and then they can do it for a long time.
If you have people who do it for a long time, you go from competent to proficient to excellent, and then you go to mastery, and then, when you have mastery, you have people who can train people and skip the redundancy that often occurs. But if you don't do that, then what happens is people go from competent, to proficient, maybe excellent and then they quit, because other forces come to play. And then they keep cycling out like that.
But you have someone like Derrick Lin,), who’s still doing a ton of free tissue transfer. He's doing it because he can do it fast and well. And it's a manageable thing with his multiple other jobs. And that makes him a really important factor for the hospital, for patients, for academics, and so on. He is a master.
So I think that for me, you just have to
find out what's important in your life. What gives you joy. And it might be art,
it might beanything, maybe family and friends and loved ones, teaching, or
something else! And you find places for those, and you do them at a level that
keeps you going.
Jason Tasoulas: Dr Deschler, what
are you looking for in the future? Professionally.
Daniel Deschler: I don't know if
I'm really looking for anything right now. I think that I'm looking to continue
to have leadership roles that can allow me to grow, but also to benefit other
people. I'm looking for ways to make a positive difference. I think that's what
I'm looking for. I'm not really looking for titles, and I'm not looking for
accolades and things like that. I'd rather just say “Hey you know, where can I
make a difference?” and then you can do them at a small level, and you can do
them at a large level. Those are the things that I'm looking for right now, and
that's why my wife and I took this this Dean positions at the HarvardCollege, because it was really a
unigqie and amazing chance to have a positive effect on a whole new group of
people at an important part of their lives. We've been fortunate that those
opportunities have come up in our lives. For example, I wasn't looking to be
one of the people that led the International meeting. But then, something came
up and they needed somebody. So they asked if I would come in and help with
that, and it was a great experience!
Jason Tasoulas: Yeah, that must
have been an incredible experience!
Daniel Deschler: It was a rapid
learning curve for me, and I utilized my experience putting together previous meetings.. And then you have to
listen to people tell you what's important. And Bob Ferris was very helpful with that. Again, not
something I was actively seeking, but opportunities present themselves. And
then you can decide, you know, can you do a great job with this, and sometimes
you have to say no. For example yeasr ago I was asked to be a Chair, and it really was a
great opportunity. But ultimately it came down to not being the best time to
move my family, and I had a great job here, so I ultimately said no to that. It
would have been a career change for me, but I don't regret that in any way.
Jason Tasoulas: This part about
saying no reminds me of what you said earlier about being able to tell when to
operate and when not to operate, and how the latter is very important. I have a
last question for you. This is a question that I've previously asked Dr. David
Kennedy, and Dr. Carau. How would you like to be remembered? What would you
like your legacy to be?
Daniel Deschler: I would like to
be remembered as someone who really cared and tried to make a difference in any
way I could. And then, if people are able to name a few ways, and if few different
people name different ways, then I think I've been really successful. If that
were to be the case, I'd consider myself quite fortunate, and having done well.
Jason Tasoulas: Thank you so
much, Dr. Deschler.